Text-2-Counter

Owned by Matthew Evert
Last updated: Jul 09, 2020 by Dan Flynn
3 min read

(placeholder for Epic)

 

Overview

Requested by Kim Vogt, IT on May 11, 2020

Description

History

Stakeholder meeting (CA, Richard, Fulvio) a competitor had this feature and wanted to see if they could do it on the app and decided against it.

Ferguson.com’s Fire and Fab enabled customers to copy/paste phone number manually.

Lamps Plus also does this. Examples:

 

Done LOE w/ Goshen and Services

  • Kim has spoken to Met at Goshen NY and was told it’s pretty simple to detect whether a branch supports the feature

Just FDC update - mobile devices only

 

What is the problem?

Customers want to be able to text/SMS their branch for assistance, and/or communicate with their sales associates.

How did you become aware of the problem?

Group of stakeholders became aware of the opportunity via the feature implemented by competitors.

Who is affected (customer, associate)?

Customers who wish to be able to text their branch.

What is the value to the business and/or customers?

Ideal outcome

  • “Call” or “Text” would appear for each branch that supports calling and/or texting.

Known constraints

People

UX

  • Matt Evert, Project Coordinator

  • Dan Flynn, Designer

Product Team

  • Kim Vogt

  • Jennifer Osborne

Stakeholders

 

 

Work

Research

 

Discovery

???

Analysis

???

Design

 

Solutioning

Figma Link - https://www.figma.com/file/o3IUy119TPVupqnuesddjj/Untitled?node-id=0%3A1

Prototyping

None needed at this time

Testing

 

 

 

 

 

Milestones/Highlights

06/25/20 – Presented comps to Kim and stakeholders in Text-2-Counter Kick-Off Meeting. Meeting went very well

07/01/20 – Tyler recommended changes to the native call modals, which can’t be changed.

In the Teams Text-2-Counter chat, Tyler asked if we can remove “Add to Existing Contact” and Create New Contact” for no apparent reason. Suggested that we make the native iOS and Android phone number modals as web instead of native in order to remove those options.

07/02/20 – In the “Text-2-Counter "Native" talk” Teams chat, created detailed description of how to implement the native prompts in the HTML. Created the webflow example and laid out in detail the recommendations.

Deliverables

Figma comp

Webflow Example
https://ferguson-native-call-text-demo.webflow.io/

Resources

Example site, lampsplus.com, provided by Kim during the call.

Ferguson.com Mobile example