Mobile Web Order History

PLACE EPIC HERE - Jump to Work

ย 

\

Overview

Requested by Lauren Graybiel, Product on 7/1/20

Description

Goal: create a consistent customer experience across device types (make mobile web similar to desktop). Product would like comps designed. See existing tickets below with mockups.

What is the problem?

  1. Customers want to sort on custom date ranges in Order History

  2. Want to search orders in Order History

Related tickets

https://fergusonprod.atlassian.net/browse/EROC-1140

https://fergusonprod.atlassian.net/browse/EROC-1133

How did you become aware of the problem?

  1. Former Product team (Billy Colonna, PO) sought ways to improve the mobile experience

  2. These are existing tickets that Product feels are ready for UX Design comps.

Who is affected (customer, associate)?

Mobile customers

What is the value to the business and/or customers?

No value calculated; next on Productโ€™s list to work.

Ideal outcome

Handoff of UI design for development.

Known constraints

None

People

UX

  • @Drew Palko

Product Team

  • Lauren Graybiel, Product Owner Team 4

Stakeholders

  • Billy Colonna

ย 

Work

Client Brief

ย 

Research

ย 

Discovery

We need to understand how customers want to search. What exactly are they looking for: the person who ordered it, product name, product description, total order value, product cost, other?

Based on previous customer research, the ability to check order history on any device has good UX value. Being able to access Order History and find details efficiently has the potential to increase conversions, because customers will attempt to find a product they previously purchased and reorder it.

  • previous usability testing revealed consistent disregard for the search type selector - a majority of users donโ€™t see that option

NOTE: the UXR team does not currently have capacity to do this discovery work. - 7/7/20

ย 

Analysis

ย 

Stakeholder Decision

ย 

Design

ย 

Conceptualize

ย 

Testing

ย 

Production

ย 

Evaluation

ย 

Research Timeline

Resources

ย 

ย