Purpose 

This document outlines the key processes and policies for Printing requests from ROSS.   

Important Note – This only applies for the following types of requests: 

• Gloss or Matte 
• Spiral Coil Binding
• Electronic Cutting (ex: business cards, invitations) This applies to custom cuts for spine/sides of binder inserts 
• Multi page color documents  
• Hole Punching
• Larger Project Consultation 

Policies and Procedures 

Give at least 3 weeks heads up for larger requests, for small requests 2 weeks.

Process

1. Fill out a "Print Request Form" found at the ROSS Print Center Counter
2. Speak to representative available about adding your request
3. Have visual files rendered into JPEGs or PDFS
4. Submit Via Flash Drive or
5. Email the employee's Ferguson email with your zipped files
6. Check back on day agreed on the Form filled out.
7. If any changes need to be made or modified they will reach out to your contact information
8. Most times before due date you can check in on your projects visuals

Expected Turnaround Time

Depends on the project and it's level of intricacy. Typical window is 2 days - 2 weeks, depending on availability of stock, and amount of requests/projects the team currently has 

Communication/Updates

All communication about an issue should be within email or Microsoft teams.

Issues Out of Scope

If it is determined that your project requires a larger scale requirements than ROSS, they can provide they will make suggestions on where this job could be completed outside of Ferguson.