Laurie's Interview

Owned by Rachael Mink
Last updated: Jun 12, 2019
1 min read

Date

Apr 24, 2019

Participants

  • @Lina Angel (Deactivated)

Talking Points

  • [x] What do they expect to find when I log In?

  • [x] Motivation for Dashboard: Rewards or View Bills?

  • [x] LANGUAGE TEST: What does My Solutions means?

  • [x] Decibel and Stats

  • [x] Snap is a TAB! Do they realize is a TAB?

  • [x] Is Last login helpful?

  • [x] Purpose of a Dashboard? Example of one that you use that's helpful?

  • [x] Add Season to the Taxonomy groups

Discussion topics

Presenter

Notes

Presenter

Notes

Laurie Allen

  • We don't have an specific Usability Test but we have users complaining

  • Learned behaviour not intuitive - They don't look for it

  • My orders/quotes are strange? Where are my orders? They don't read the fine print

  • They don't use the Message Center / They use Email / No clear all or mark all as read

    • Multiple repetitive and unorganized ways of showing things

  • Dropdown is the same as the left column

  • Nothing in the right rail, not even the Spend Snapshot, only when Laurie points them to that

  • Hierarchy / Importance of features

  • Scroll for recently products

  • Quick Tools find the useful but gray Inactive

  • Disconnection between your welcome message and the Job Board

  • My Store vs Job Board? Locations or Job Board?





Action items

@Rachael Mink test this action item for dashboard

Decisions