New Account Email: Lead Confirmation

When the user submits theย New Account Registrationย form, an email with the information is sent toย lead@ferguson.com to direct to Specific Branch based on Type of Business and Zip Code:

To:ย lead@ferguson.com
Subject: Customer Inquiring for COD Account Setup

Form Name: New Customer Registration
Last Name: {%Last Name%}โ€‹
First Name: {%First Name%}โ€‹
City:ย {%City%}โ€‹
State:ย {%State%}โ€‹
Zip Code:ย {%ZipCode%}โ€‹
Email: {%Email%}โ€‹
Phone Number: {%Company Phone Number%}โ€‹
Company Name: {%Company Name%}
Company Address: {%Company Address%}โ€‹
Type of Business: {%TOB1; TOB2; TOB3%}โ€‹

If the user selects more than one Type of Business, separate them using a semicolon.

If the system can't verify ZIP or Type of Business, the email will be triggered toย customer.support@ferguson.comโ€‹ so they can contact the Branch manually.


Here is an example of the format they use for the emails they got from the Contact Us form, and forwardย to a Specific Branch using the Add-On in Outlook (Text Format):



This email is sent to customer support (CSR) when they submit theย New Account Registrationย form:

To:ย customer.support@ferguson.comโ€‹
Subject: Customer Inquiring for COD Account Setup

Contact Information
First Name: {%First Name%}โ€‹
Last Name: {%Last Name%}โ€‹
Email: {%Email%}โ€‹

Company Information
Phone: {%Company Phone Number%}โ€‹
Name: {%Company Name%}
Address: {%Company Address%}โ€‹
Type of Business: {%Type of Business%}โ€‹