Add a comment to an issue through email

Owned by Karen Jennings
Last updated: Feb 13, 2024
2 min read

 How do I get feedback from others that are not in Jira?

You and others can add a comment to Jira issues using email.

 

  1. Add your issue key to the subject of the email - anywhere in the subject will work. 

  2. Add jira@fergusonprod.atlassian.net in your To: or ⁠CC: field. 

    1. Add this to your contacts so you don’t have to remember the address.

 

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  1. The body of your email will be added as a comment to the issue noted in the subject.

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4. If your recipient does a Reply All:

  • The contents of that email will also be added as a comment.

  • The content of the email before the separator is what is included in each comment.

If your recipient only does Reply:

  • No comment is added to the issue.

If you would like the recipients replies to be included as a comment, let them know in the email that they should Reply All.