Jira_Release_72 Implementation Plan

Jira Release 72

Aug 22, 2023

AA-4526

Add Assignment group “CRM SF Enhancements” to project mapping in REQSnowTest_to_REQJiraSb Exalate connection.

COMPLETED

In the Jira Incoming script of the REQSnowTest_to_REQJiraSb connection, add the line in red.

//debug.info("replica.customKeys.'assignment_group'?.display_value is ${replica.'assignment_group'?.display_value}")
//Map Jira project to SErviceNow assignment group
def assignmentGroupMap = [
// Assignment Group -> Project Key
// "SM / App Mgt / Jira (WNA)" : "AA",
"OPS / Security / Data Security (GSS)" : "SSKY",
"Cloud Security" : "SSKY",
"Cloud and Endpoint Security (GSS)" : "SSKY",
"Security / Email Security (GSS)" : "SSKY",
// "FEI / SECURITY-GRC / IT SECURITY" : "SGRC",
"IIQ Deployments / Security Delivery (FEI)" : "SIAM",
"OPS / Security / Identity and Access Mgmt" : "SIAM",
"OPS / Security / Role Management" : "SIAM",
"OPS / Security / Security Platforms (GSS)" : "SPSG",
"OPS / App Mgt / Collaboration Services" : "MECS",
"Ops / Security / IAM Oracle Access " : "SLOG",
"Cloud Automation Form Requests" : "MCPS",
"Application Security" : "SAPS",
"Salesforce CRM" : "EPWY",
"CRM SF Enhancements" : "EPWY",
// "DEV / EIM / MDM / Customer" : "MDM"
]

COMPLETED

Add the following trigger to the connection

active=true^ORclosed_atRELATIVEGT@minute@ago@15^assignment_group=dc8de6711b336514705ada02dd4bcbf6

Active is true or closed in the last 15 minutes and Assignment group is CRM SF Enhancements

COMPLETED

Verify a request created or updated with that assignment group creates a ServiceNow Request in Jira.

COMPLETED