Problem-Oriented Questions

Example Scenario (New Project, i.e. no Discovery yet)

• What is the problem?

• How did you become aware of the problem?

  • Have you looked at any analytics for this problem?

  • Is there any Voice of Customer feedback?

  • Have you done any customer or associate interviews?

• Who is affected (customer, associate)?

  • Persona(s) type

  • Specific to any KOB or all?

• What is the value to the business and/or customers?

• Ideal outcome

• Known constraints

Solution-Oriented Questions

Project comes in where a solution is already determined based on Product research. - Drew

• May I see the research done to support your business case for this work?

• What is expected of me on this project?

• What is my role?

• What problem does this solve for the user?

  • Who is the user?

• What is the priority of this work in relation to other work?

  • How is that determined?

• What metrics will we watch to know if this was a success?

• If this is a band-aid, how will the actual work of putting out the right solution be prioritized?

• What is the confidence level in the solution presented? - FM

  • How is this determined?

Projects that aren't owned by Product - Drew

• How does this get prioritized?

• Is there a deadline?

• Can the value be clearly communicated, or is it documented?

On-going projects - Drew

• What kind of check-ins/accountability need to be established

• Can the responsibility be divided and shared

• Is the value to the business clearly documented

  • Is it STILL valuable??

UI design project

Notes from meeting