EDEX-463 - Research - User Tasks

User Types

Summary

• All revolves around product findability

• What are the key tasks?

  • Ex: checking pricing, checking availability, researching, validating the right part, etc.

• Who are the primary users?

  • Techs in the field

  • Warehouse managers

Scenarios

Scenario A

Summary

I'm a Warehouse manager and I am checking stock in my warehouse and need to check availability on products I need to replenish.

Users

Tied to user list at the top

Tasks

• End goal: To build a cart

• Whats important:

  • Code/Fast code

  • Availability

Scenario B

Summary

I'm a tech in the field doing a repair job for a customer, and need to find the correct replacement part that I can go pickup locally.

Users

Tied to user list at the top

Tasks

• End goal: Getting the job done. Where and when he can get the part.

• What's important:

  • Photo

  • Specifications

  • Product documents

  • Availability (and location of store)

Questions

• Why aren't you using Ferguson.com on your phone? (you use your phone for work)

  • Are you not using mobile because desktop does it better?

• What are the common tasks they perform on PLP?

  • What is the important information they need?

• What environments are they using devices?

• What would be the preferred device to use (tablet vs. phone)

  • Would help us identify what screens/views should go where

• What do you use mobile for? (should we show banners or not show banners, what should we highlight)

• What type of filtering is important? How?