Purpose 

This document outlines the key processes and policies for DXT Quick Queue requests.   

Important Note – This only applies for the following types of requests: 

• Fixing broken links 
• Swapping out existing assets 
• Spelling corrections 
• Dates that need to be updated in the content 
• Swapping out a PDF 
• Swapping out a brand image 
• Providing high-resolution images
• Creation of blank pre-existing JSON spreadsheet
• Creation of brand headers (logo with background color)
• Creation of search banners

Policies and Procedures 

Merchandise should submit their quick queue requests as new issues on this project: DXT Quick Queue

Tip: Add the DXT Quick Queue project to your Workfront Favorites so you can access it easily when you have a new issue to request. 
 
Form Fields – Navigate to the Issues tab on the DXT Quick Queue project.  In the View drop down, please select “DXT Issues.”  This will allow you to view all the important fields that need to be filled out.  Make sure you have "Nothing" selected for the Grouping.

To add your new issue, click on "Add More Issues" at the bottom of the issues area and fill out all the fields you see.  DO NOT add a new issue by clicking "New Issue" above the column header.

• Quick Queue Category = Please indicate if your issue is a Quick Fix [QF], Quick Sheet [QS], Brand Header [BH], Search Banner [SB]
• Name = Must lead with [QF], [QS], [BH], or [SB] then issue name 
• Previous WF#, Project Name or Asset ID – for reference = This helps us locate the previous project if it contains helpful information.  Please put N/A if we don’t need to reference anything. 
• Description = Please list ALL assets that need to be modified.  If asset numbers are included on an attached Excel sheet, please indicate that here.  Include as many details as possible in this field.   
• Latest Update = Will populate with the last update posted to that particular issue 
• Requested Designer = If this is a request that relates to Shop By Job, send it to Ross Froehlich.  He will be handling Quick Queues relating to Shop By Job (Hope Skinner will be his backup for when he is out of the office).  For all other types of work, if someone worked on the asset before, you can request them for the issue.  This is not guaranteed.   
• Ref # = This number will autogenerate once you have submitted your issue.  This will be the publishing task number. 

Please use the above screenshot as an example of how to fill out your issue request.  After your issue is created, you may click to go into it and attach any screenshots or documents you may have.  Attaching them inside the specific issue will ensure that your documents get placed on the correct issue.  

The “Previous WF#, Project Name or Asset ID – for reference” field is there to help us locate the previous project that was associated with your issue.  If you only have the asset ID handy, you can just include one asset ID number (we only need one to do the search) and we will be able to find the previous project.  If there’s no previous project or asset ID available, you can put N/A. 

All asset IDs that need to be updated must be listed in the Description field.   

Process

1. Merchandise submits issue  
2. DXT is notified via email 
3. Visual Designer assigns issue to him/herself and begins work  
4. Work is complete, Merchandiser is tagged on the issue in the updates area and is asked to proof Staging 
5. Merchandise confirms Staging is correct 
6. Visual Designer adds issue to the publishing spreadsheet 
7. Visual Designers assigns issue to WCA Engineers 
8. WCA Engineers publish fix 
9. Merchandiser proofs Production 
10. WCA Engineers mark issue complete. 

Expected Turnaround Time

The DXT Visual Designers as well as the DXT Project Manager will receive an email notification once you have submitted your request.  The DXT plans on working these requests same day or next day for issues that don’t have a future publish date.  

Publishing

The WF Reference number in the far-right column in the above screenshot will be the Publishing number.  

Communication/Updates

All communication about an issue should be posted in the Updates area for that specific issue and not in the general Updates tab that appears above the full list of issues.  Posting your update on the specific issue will ensure that it does not get mixed up with communication that is happening on other issues. 

Issues Out of Scope

If it is determined that your issue requires a change in content, a change in design, or a larger effort is required to complete your issue, the DXT Project Manager will send it over to Kate Jacoby to have it be included in a Daily Project Review (DPR) meeting.  The requestor will be notified through Workfront and given an explanation.  The requestor will be included on the DPR when it is scheduled.  The issue will be converted to a project after the DPR and will be worked accordingly. 

Questions/Feedback

If you have any questions, feedback or suggestions for this new process, please let the DXT Project Manager know.