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UX Operations

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People

Who we are

Organize

How we structure our teams, and build the right team.

  • Org Structure

  • Team Composition

  • Role Definition

Manage

How we find the right people, get them up to speed and help them transition when they leave.

  • Recruitment

  • Hiring

  • Onboarding

  • Offboarding

Develop

How we ensure our team members are growing in their talent, are properly motivated and how we retain them.

  • Career Paths

  • Professional Development

  • Training & Education

  • Reward & Recognition

Practice

How we work

Standardize

How we facilitate design quality through consistent toolsets and processes.

Systematize

How we share and expand design intelligence so that we work from the same shared understanding, building common ground.

  • Guiding principles

  • Design guidelines

  • Design systems

  • Research repositories

Prioritize

How we make decisions about what projects to work on, and when to work on them.

Collaborate

How we create environments and gatherings that enable effective communication.

  • Meetings

  • Environment

  • Community of practice

Impact

How we create value

Measure

How we make design accountable by defining and measuring design quality.

  • Design standards

  • Metrics

  • Definition of ‘good’ and ‘done’

Evangelize

How we educate others on the role and value of design.

  • Success stories

  • Publications

  • Education

Enable

How we cultivate the understanding and use of design activities, even by those outside of the design team.

  • Skills training

  • Playbooks

  • Workshops

Infrastructure

Technical

  • Security compliance

  • Asset management

    • Hardware management

    • Licensing management

Financial

  • Budgeting

  • No labels