Renew Change Integration with ServiceNow

Release Date	Dec 18, 2024
Change Number (Jira/ServiceNow)	CHG0073696
Scope	Re-enable Change Integration between Jira and ServiceNow using a new integration tool - ScriptRunner Connect.

System	Updates needed	Status

System	Updates needed	Status
Jira	Webhooks created/enabled Connect Attachment Created Connect Change Create Connect Change Updated Connect Comment Created Connect CTASK Comment Created Connect CTASK Created Connect CTASK Updated
Jira	Change workflow updates Remove restrictions for creating new Changes. User Validator Validator ID: 6357efb0-e437-4874-8b85-1fd15b6f4bb6 The current user should match all the following criteria The user is a member of one of these groups: administrators The following message will be displayed if validation fails: Creating Changes in Jira is temporarily disabled. Changes should be created in ServiceNow.
ServiceNow Update Sets	The following update sets are needed for prod release: FEI_GB_ScriptRunner_Work_global ScriptRunner Business Rule OnCreate PIR and ScriptRunner Business Rule OnCreate need to be pulled from test (possible)
Servicenow Accounts Needed to be moved	Need scriptrunnerattachment account moved to prod.
Scriptrunner Events → Snow Rest Messages	Need to set create/modify rest message endpoints in SNOW on prod same night as release
ScriptRunner Connect Events/Scripts - JIRA	Update / Enable Jira Events (scripts) to use Prod connection: Issue Created (OnJiraChangeCreated) Issue Created (OnJiraCTASKCreated) Issue Updated (OnJiraChangeUpdated) Issue Updated (OnJiraCTASKUpdated) Comment Created (OnJiraChangeCommentCreated) Comment Created (OnJiraCTASKCommentCreated) Attachment Created (OnJiraCloudAttachment Created)
ScriptRunner Connect Events/Scripts - ServiceNow	Generic Event (OnServiceNowUpdateChange) Generic Event (OnServiceNowCTASKCreated) Generic Event (OnServiceNowCTASKUPDATE) Generic Event(OnServiceNowAttachmentCreated) Generic Event (OnServiceNowCHANGECommentAdded) Generic Event (OnServiceNowCTASKCommented)
ScripRunner Connect Parameters (Environment Variables)	Verify the following DataCenters DC1 - customfield_11557 DC21 - customfield_11553 CH3 - customfield_11558 CustomFieldConfiguration JIRA_CLOUD_CUSTOM_FIELD_NAME - ServiceNow ID JIRA_URL - https://fergusonprod.atlassian.net/browse/ SERVICENOW_URL - https://wolseleyservice-now.com/nav_to.do?uri=change_request.do?sys_id= SERVICENOW_CUSTOM_COLUMN_NAME - Integration ID SERVICENOW_CTASK_URL - https://wolseley.service-now.com/nav_to.do?uri=change_task.do?sys_id= JIRA_BASE_URL - https://fergusonprod.atlassian.net