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https://fergusonprod.atlassian.net/browse/EDEX-801 - Jump to Work

Overview

Requested by Billy Colonna, Product Team on April 21, 2020

Description

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What is the problem?

How did you become aware of the problem?

Who is affected (customer, associate)?

What is the value to the business and/or customers?

Ideal outcome

Known constraints

People

UX

  • Laurie Allen, Research Lead

  • James Corcoran, Researcher

  • Dan Flynn, Designer

  • Drew Palko, Checkout Design SME

Product Team

  • Billy Colonna, Product Manager, Requestor

Stakeholders

Work

Research

Discovery

???

Analysis

???

Design

Solutioning

Prototyping?

https://fergusonprod.atlassian.net/browse/EDEX-669

Testing

Test prototype

Pros:

  • Compact

  • Easy to edit and sketch out work

Cons:

  • May be redundant if we have to put information (dates for example) in two places, Jira and Confluence

key summary type created updated due assignee reporter priority status resolution
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Test prototype

Pros:

  • Automated

  • Always up to date

  • Ability to show flagged tickets

  • Ability to pull in info straight from the ticket

Cons:

  • Tickets are sorted by Key only

  • can’t put info in between tickets, all lumped together

key summary timeoriginalestimate assignee status flagged
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Production

  • Week 6

    • UI Design Begins

Evaluation

  • Week 7

    • Rollout Begins

  • Week 8

    • Design Evaluation Begins

Research Timeline

5/4-8/20 Week 2 - Recruit customers

5/11/20 Week 3 - Review prototype; design usability test

5/18/20 Week 4 - Conduct usability tests

5/25/20 Week 5 - Analyze and report results

Resources


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