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Overview

Requested by Billy Colonna, Product Team on April 21, 2020

Description

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What is the problem?

How did you become aware of the problem?

Who is affected (customer, associate)?

What is the value to the business and/or customers?

Ideal outcome

Known constraints

People

UX

Laurie Allen, Research Lead

James Corcoran, Researcher

Dan Flynn, Designer

Drew Palko, Checkout Design SME

Product Team

Billy Colonna, Product Manager, Requestor

Stakeholders

Work

Research

???

Design

Solutioning

???

Testing

  • Test prototype

    • Create test plan

  • EDEX-805 - Getting issue details... STATUS

  • EDEX-818 - Getting issue details... STATUS

  • EDEX-815 - Getting issue details... STATUS

  • EDEX-804 - Getting issue details... STATUS

  • EDEX-803 - Getting issue details... STATUS

  • EDEX-817 - Getting issue details... STATUS

  • EDEX-820 - Getting issue details... STATUS

  • EDEX-821 - Getting issue details... STATUS

  • EDEX-822 - Getting issue details... STATUS

Research Timeline

4/23/20 Week 1 - Research analytics 

5/4-8/20 Week 2 - Recruit customers

5/11/20 Week 3 - Review prototype; design usability test

5/18/20 Week 4 - Conduct usability tests

5/25/20 Week 5 - Analyze and report results

Resources

Participant Spreadsheet: https://drive.google.com/drive/folders/1gv93bIDnxJYScMj3CcodwjsNDkVM4E6y

Study Plan: https://docs.google.com/document/d/1LC-BPgeqtKyr8OeLtzG0o0JbaoY3S8HZ0wP1ny4lRS4/edit#


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