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Comment: Repair Jira Macros

Overview

Requested by Billy Colonna, Product Team on April 21, 2020

Description

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What is the problem?

How did you become aware of the problem?

Who is affected (customer, associate)?

What is the value to the business and/or customers?

Ideal outcome

Known constraints

People

UX

  • Laurie Allen, Research Lead

  • James Corcoran, Researcher

  • Dan Flynn, Designer

  • Drew Palko, Checkout Design SME

Product Team

  • Billy Colonna, Product Manager, Requestor

Stakeholders

Work

Research

Discovery

???

Analysis

???

Design

Solutioning

???keyEDEX-815

Prototyping?

https://fergusonprod.atlassian.net/browse/EDEX-669

Testing

Test prototype
  • Create test plan

  • Jira Legacy
    serverSystem JIRA
    columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
    serverId6f628555-4e88-3de1-a113-9682348a2f13
    keyEDEX-805

  • Jira Legacy
    serverSystem JIRA
    columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
    serverId6f628555-4e88-3de1-a113-9682348a2f13
    keyEDEX-818

  • Jira LegacyserverSystem JIRAcolumnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolutionserverId6f628555-4e88-3de1-a113-9682348a2f13serverId6f628555-4e88-3de1-a113-9682348a2f13
    jqlQuerykey
    EDEX-804 Jira LegacyserverSystem JIRAcolumnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution Jira LegacyserverSystem JIRAcolumnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolutionserverId6f628555-4e88-3de1-a113-9682348a2f13keyEDEX-817
    = edex-808
    serverId6f628555-4e88-3de1-a113-9682348a2f13
    keyEDEX-803

    Test prototype

    Pros:

    • Automated

    • Always up to date

    • Ability to show flagged tickets

    • Ability to pull in info straight from the ticket

    Cons:

    • Tickets are sorted by Key only

    • can’t put info in between tickets, all lumped together

    Jira Legacy
    serverSystem JIRA
    maximumIssues20
    columnskey,summary,
    type,created,updated,due,assignee,reporter,priority
    timeoriginalestimate,assignee,status,
    resolution Jira LegacyserverSystem JIRAcolumnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
    flagged
    serverId6f628555-4e88-3de1-a113-9682348a2f13keyEDEX-820
  • Jira Legacy
    serverSystem JIRA
    columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
    serverId6f628555-4e88-3de1-a113-9682348a2f13
    keyEDEX-822

  • Research Timeline

    4/23/20 Week 1 - Research analytics 

    jqlQueryproject = "DXT" and ("Epic Link" = EDEX-801) AND labels = ux-research-analysis
    serverId6f628555-4e88-3de1-a113-9682348a2f13
    keyEDEX-821

    Production

    • Week 6

      • UI Design Begins

    Evaluation

    • Week 7

      • Rollout Begins

    • Week 8

      • Design Evaluation Begins

    Research Timeline

    5/4-8/20 Week 2 - Recruit customers

    5/11/20 Week 3 - Review prototype; design usability test

    5/18/20 Week 4 - Conduct usability tests

    5/25/20 Week 5 - Analyze and report results

    Resources

    Participant Spreadsheet: https://drive.google.com/drive/folders/1gv93bIDnxJYScMj3CcodwjsNDkVM4E6y

    Study Plan: https://docs.google.com/document/d/1LC-BPgeqtKyr8OeLtzG0o0JbaoY3S8HZ0wP1ny4lRS4/edit#