User Types
User | Company Size | Role | Industry |
|---|---|---|---|
Summary
All revolves around product findability
What are the key tasks?
Ex: checking pricing, checking availability, researching, validating the right part, etc.
Who are the primary users?
Techs in the field
Warehouse managers
Scenarios
Scenario A
Summary
Summary of the scenarioI'm a Warehouse manager and I am checking stock in my warehouse and need to check availability on products I need to replenish.
Users
Tied to user list at the top
Tasks
Task 1
Task 2
Task 3End goal: To build a cart
Whats important:
Code/Fast code
Availability
Scenario B
Summary
Summary of the scenarioI'm a tech in the field doing a repair job for a customer, and need to find the correct replacement part that I can go pickup locally.
Users
Tied to user list at the top
Tasks
Task 1
Task 2
Task 3End goal: Getting the job done. Where and when he can get the part.
What's important:
Photo
Specifications
Product documents
Availability (and location of store)
Questions
Why aren't you using Ferguson.com on your phone? (you use your phone for work)
Are you not using mobile because desktop does it better?
What are the common tasks they perform on PLP?
What is the important information they need?
What environments are they using devices?
What would be the preferred device to use (tablet vs. phone)
Would help us identify what screens/views should go where
What do you use mobile for? (should we show banners or not show banners, what should we highlight)
What type of filtering is important? How?