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Overview

Requested by Billy Colonna, on ??? ??, 2020

Description

History

What is the problem?

One problem was the scanner was always using the camera, causing battery drain.

How did you become aware of the problem?

Who is affected (customer, associate)?

Customers and the Ferguson branch associates.

What is the value to the business and/or customers?

Ideal outcome

Known constraints

People

UX

  • Dan Flynn, Designer

Product Team

  • Billy Colonna

Stakeholders

Work

Research

Discovery

Per Billy - /wiki/spaces/EMOB/pages/426803262
(Originally shared on 3/18/2020)

Billy originally created wireframes for how the checkout process would function and flow but those were replaced by slightly updated comps at a later date.

This confluence document shows the flow Billy came up with
/wiki/spaces/EMOB/pages/426803262

Powerpoint showing original flows

View file
nameSelf Checkout Pitch.pptx


Self Checkout and Scanner Flow Concept
Dan and Matt originally created a new flow for the Self-Checkout scanner based upon the issues Billy said the users were having.

Figma
App - Self Checkout Concept - Comps
App - Self Checkout Concept - Prototype

Lucid Chart User Flows (behind login, so generated as a pdf)

View file
nameFerguson Mobile App - Self Checkout.pdf
View file
nameFerguson Mobile App - Self-Checkout.pdf

Analysis

??? Billy will be performing an in-branch user test on 08/27/20

Design

Figma - App - Self Checkout (ScanOut)
https://www.figma.com/file/EB36fgdnSs8pUuEPnJr6uF/App-Self-Checkout-ScanOut?node-id=0%3A1

Solutioning

Prototyping

Testing

Milestones/Highlights

Tip

0601/251/20 – Success

Note

0701/01/20 – Warning

0701/0201/20 – Note

03/30/20 – Billy’s response to the Self Checkout and Scanner Flow Concept we created (linked above).

Billy Colonna
Matthew Evert and Dan Flynn, thanks for these suggestions. I want to hold on to these for a later iteration. Please proceed with the flow that I outlined:

  • Camera scanning on a separate screen.

  • Product detail on a separate screen with the qty stepper

  • Order List on it's own page with a scanner and checkout "buttons".

The only change I would like to make in response to your suggestion is making the Order List editable (qty steppers and remove links)

This will allow us to get Self-Checkout live sooner and see if a separate screen for the scanner is preferred by users than the always on barcode scanner camera

Please schedule a call with me if you need more clarification. And let me know when you think you can have mocks for:

  1. Initial pop up for Self-Checkout (don't need a tutorial yet - maybe just bullet point instructions)

  2. Choose account screen

  3. Order list

  4. scanner screen

  5. product detail screen

  6. checkout screen

  7. order confirmation screen.

Image Added

Deliverables

Figma comp

Resources