Overview

Requested by Kim Vogt, IT on May 11, 2020

Description

History

Stakeholder meeting (CA, Richard, Fulvio) a competitor had this feature and wanted to see if they could do it on the app and decided against it.

Ferguson.com’s Fire and Fab enabled customers to copy/paste phone number manually.

Lamps Plus also does this. Examples:

Done LOE w/ Goshen and Services

• Kim has spoken to Met at Goshen NY and was told it’s pretty simple to detect whether a branch supports the feature

Just FDC update - mobile devices only

• Search results page, and branch location page

• https://www.ferguson.com/searchBranch

What is the problem?

Customers want to be able to text/SMS their branch for assistance, and/or communicate with their sales associates.

How did you become aware of the problem?

Group of stakeholders became aware of the opportunity via the feature implemented by competitors.

Who is affected (customer, associate)?

Customers who wish to be able to text their branch.

What is the value to the business and/or customers?

Ideal outcome

• “Call” or “Text” would appear for each branch that supports calling and/or texting.

Known constraints