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  • End goal: Getting the job done. Where and when he can get the part.

  • What's important:

    • Photo

    • Specifications

    • Product documents

    • Availability (and location of store)

Questions

  • Why aren't you using Ferguson.com on your phone? (you use your phone for work)

    • Are you not using mobile because desktop does it better?

  • What are the common tasks they perform on PLP?

    • What is the important information they need?

  • What environments are they using devices?

  • What would be the preferred device to use (tablet vs. phone)

    • Would help us identify what screens/views should go where

  • What do you use mobile for? (should we show banners or not show banners, what should we highlight)

  • What type of filtering is important? How?