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Can't access something in Jira or Confluence

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Problem:

  1. You were given a link to a Jira ticket/project/board/dashboard or filter and can't access.
  2. You were given a link a Confluence space/page but can't access the Space/page.


Steps 1 - Do you have an account in Ferguson Prod?

  1. Submit a ticket on the Ferguson Service Hub for access to Ferguson Prod Jira/Confluence. 
  2. Include the Permissions group. Permissions group give access to Confluence only. Permissions groups DO NOT GIVE ACCESS to Jira. 
  3. User requests are automated and your Jira/Confluence access should be granted within the hour. 


Please Note:

While Confluence and Jira share the same Atlassian account, you are given access separately for each so will have to log in to Confluence, even if you were already logged into Jira.

Step 2 - Are you loggged in? 

  1. Look at the top right of the screen. If it looks like a door with an arrow pointing to a 3 sided box, you are not logged in. 
  3. Click on the arrow icon to login to Jira or Confluence. 

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Step 3 to Resolve

  1. If you have a Jira account but cannot access your project, have your Project Admin add you to the project in a Team Member role. Here is documentation to /wiki/spaces/TRAIN/pages/95715443. 
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