Where do I submit a ticket for Build Issues?

Hardware Issue / Request

• Work station requests

• Meeting room issue

Database Issue / Request

• SQL permission request

• Lead time is incorrect

• Long run-times for queries

Software Issue / Request

• Need access to a web service

• Unable to access Office 365 services

Data Bug

• Product title / description / specs are incorrect or missing

• Product image or attachments are incorrect or missing

Data Bug - Airtable Form

Scroll down on the product page and click the blue button that says 
"Create Data / Specification Bug"

Inventory Issue

• Issues related to product inventory

• A product should or shouldn’t be discontinued

Continue to leverage the
"Create Inventory / DBM Bug" button which will direct to a ServiceNow form.

Product Missing from Site

• Customer wants to purchase a product we don’t have on site

• Customer needs a different finish than what is on site

Quick Add: Airtable Form

Quick Add: Sharepoint

Signature Hardware: Quick Add

Order Issue

• Issues with orders in the OMC

or "Report Bug" button on right of product page

Website Issue

• Build sites and/or OMC is running slow or is down

• Search function on site is broken

or "Report Bug" button on right of product page

Risk / Finance Issue

• General Inquiry

• Report Fraud

• Signifyd Status is Decline Chargeback

Build with Ferguson Service Hub

_{Clicking the logo in the upper left corner may resolve any caching issue preventing the page from loading as expected.}

Finance

• Marketplace Finance Requests

• Customer Finance Requests

• Address Change Request

• Open Account Requests

• Customer Tax Exemption

• Customer Credits, Refunds, and Store Credit Requests

• AP Request

• Samples and Warranty Requests

• Finance Payment Requests

Build with Ferguson Service Hub

_{Clicking the logo in the upper left corner may resolve any caching issue preventing the page from loading as expected.}

Job Quotes

• Submit a job quote for a customer

Operations

• EDI Issues

• EDI Onboarding

Build with Ferguson Service Hub

_{Clicking the logo in the upper left corner may resolve any caching issue preventing the page from loading as expected.}

Facility Issue / Request

• Safety

• Security

• Events

• Assets

• Access Control

• Alarms

• ID Cards

• Janitorial

Salesforce

• Salesforce related issues