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https://fergusonprod.atlassian.net/browse/EROC-1310

Overview

Requested by Lauren Graybiel, Retention Team, 09/08/20

Description

“I need a designer for EROC-1310. Retention Team is looking to download Order History to a CSV file. And would need to know how this would look to our customer. Where the download button would be.”

What is the problem?

How did you become aware of the problem?

Who is affected (customer, associate)?

What is the value to the business and/or customers?

Ideal outcome

Known constraints

People

UX

  • Laurie Allen

  • Matt Evert

Product Team

  • Lauren Graybiel

Stakeholders

Work

Client Brief

Research

Discovery

  1. Do we have customer feedback on this?

  2. Are competitors offering this?

  3. Who is the target customer? (KOB, role, company size, other factors?)

Analysis

Stakeholder Decision

Design

Conceptualize

Testing

Production

Evaluation

Research Timeline

Resources


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