Skip to end of banner
Go to start of banner

Renew Change Integration with ServiceNow

Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 2 Current »

Release Date

Change Number (Jira/ServiceNow)

CHG0073696

Scope

Re-enable Change Integration between Jira and ServiceNow using a new integration tool - ScriptRunner Connect.

System

Updates needed

Status

Jira

Webhooks created/enabled

Jira

Change workflow updates

Remove restrictions for creating new Changes.

User Validator

Validator ID: 6357efb0-e437-4874-8b85-1fd15b6f4bb6

The current user should match all the following criteria

  • The user is a member of one of these groups: administrators

The following message will be displayed if validation fails: Creating Changes in Jira is temporarily disabled. Changes should be created in ServiceNow.

ServiceNow Update Sets

Gamaliel Bardales Please indicate update sets for changes we need in Prod,

ScriptRunner Connect Events/Scripts - JIRA

Update / Enable Jira Events (scripts) to use Prod connection:

Issue Created (OnJiraChangeCreated)

Issue Created (OnJiraCTASKCreated)

Issue Updated (OnJiraChangeUpdated)

Issue Updated (OnJiraCTASKUpdated)

Comment Created (OnJiraChangeCommentCreated)

Comment Created (OnJiraCTASKCommentCreated)

Attachment Created (OnJiraCloudAttachment Created)

ScriptRunner Connect Events/Scripts - ServiceNow

Generic Event (OnServiceNowUpdateChange)

Generic Event (OnServiceNowCTASKCreated)

Generic Event (OnServiceNowCTASKUPDATE)

Generic Event(OnServiceNowAttachmentCreated)

Generic Event (OnServiceNowCHANGECommentAdded)

Generic Event (OnServiceNowCTASKCommented)

ScripRunner Connect Parameters (Environment Variables)

Verify the following

DataCenters

  • DC1 - customfield_11557

  • DC21 - customfield_11553

  • CH3 - customfield_11558

CustomFieldConfiguration

  • No labels