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Things to check if not receiving emails from Jira:

1. Check your Mimecast Digest.https://community.mimecast.com/s/article/The-Digest-Email-373703617

2. Check your Junk mail folder

3. Check for any email rules in your inbox

4. Do you get an email if the issue is shared with you manually?

   1. Open the issue view of the request.

   2. Click the share icon ().

   3. Enter who you want to share the issue with and a message to send them.

   4. Click Send.

5. Are you getting any other notifications from Jira?

   1. Example - from a different project or a different event like issue commented or @mentions.

      1. If so, please submit a support request with the ticket number that for which you are NOT receiving notifications.

6. Is your Atlassian account set up to receive notifications?

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Make sure the appropriate boxes are checked.

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6. If we are NOT blocking the emails and the Exchange admin does not see any traffic to these accounts from jira@fergusonprod.atlassian.net you will need to engage Atlassian support and use the following for an example on information to provide in the ticket. Select Yes for the last question.

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