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If you have any questions, feedback or suggestions for this process, please let the DXT Project Manager know.
Discussion Topics
- Capture all types of issues (COVID all the way down to a feature not working on the site - all levels by category)
- Availability, On-Call, Responsiveness, Teams on your phone
- Benchmarking, what does timing look like by category (can lead to quarterly wins, improvements)
- The idea of having a point-of-contact for final and approved copy/changes
- RACI chart
- Identify character count/limitations for banners (160)
- Correct copywriters for the job, try to limit participants
- Rules around length of stay on production - changing things out with varied messaging, don't want things to become stale
- Automation of the process